Política de reembolso

OurVision: Creative Design Services and Resources
Return and Refund Policy

 

Thank you for your purchase from OurVision: Creative Design Services and Resources. We want you to be completely satisfied with your order, and we understand that sometimes things don't work out.

 

Returns

 

We accept returns on most items in new, unused condition within 30 days of the original purchase date. To be eligible for a return, your item must be in its original packaging. A receipt or proof of purchase is also required.

Please note that certain items are not eligible for a return. These exceptions include:

  • [List specific items, e.g., "Gift cards," "Perishable goods," "Digital products"]

  • [List other specific items]

 

Refunds

 

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days. Please note that it may take some time for the refund to be posted to your account.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same item, please send us an email at rtimmellw@gmail.com for further instructions.

 

Shipping

 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Call to Action

 

To initiate a return or if you have any questions about your order, please contact our customer service team.

Email: rtimmellw@gmail.com Phone: 7087682481 Website: www.ourvisionusa.com